Privacy Policy

Privacy Policy (SMS Messaging + Website Communications)

Effective Date: January 1, 2026

Chaffin Law Group PC (“we,” “us,” “our,” or “Chaffin Law Group”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you communicate with us by phone, email, website forms, and SMS/text message.

Website: https://www.chaffinlawgroup.com
Phone: 805.650.8200

By contacting us or opting in to receive text messages from Chaffin Law Group, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you contact us, we may collect information such as:

• Name
• Phone number
• Email address
• Information you submit through our website or intake forms
• Any details included in messages you send to us (including SMS/text message content)
• Appointment or scheduling details
• Basic technical information (such as IP address, browser type, or device information) when you visit our website

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Communicate with you about consultations, appointments, and services
• Provide legal services (where an attorney-client relationship exists)
• Send administrative communications such as scheduling messages, document requests, or billing-related notices
• Improve our internal operations and client communications

We do not sell your personal information.

3. SMS/Text Messaging Consent

If you choose to receive text messages from Chaffin Law Group, we may send SMS messages to the phone number you provide.

We only send text messages to individuals who have provided consent, including through one or more of the following methods:

• Submitting an online form and selecting or agreeing to SMS communications
• Requesting that we contact you via text message
• Providing consent verbally during a phone call or in-person conversation
• Completing written intake or service documents that include SMS consent

Your SMS consent is not required to obtain legal services, and you may decline SMS messaging at any time.

4. Types of Text Messages You May Receive

If you opt in, you may receive messages such as:

• Appointment confirmations and reminders
• Follow-ups regarding your inquiry
• Requests for additional information or documents
• Billing or payment-related communications
• Service updates or announcements (only if you separately opt in to promotional messaging, if offered)

Example:
“Chaffin Law Group: Reminder of your scheduled appointment on [Date] at [Time]. Reply STOP to unsubscribe.”

5. Message Frequency

Message frequency will vary depending on your needs and the nature of your communications with our firm. For example, you may receive additional messages around appointment scheduling, deadlines, or requests for documents.

6. Fees and Charges

Message and data rates may apply depending on your wireless carrier and mobile plan. Chaffin Law Group does not charge you to receive text messages, but your carrier may.

7. Opting Out of SMS Messages

You may opt out of receiving text messages at any time by replying:

STOP

After you opt out, you may receive one final message confirming your opt-out request. You may also contact us at 805.650.8200 to request removal from SMS communications.

8. Help and Support

For assistance, reply:

HELP

You may also contact us directly at:
Phone: 805.650.8200
Email: admin@chaffinlawgroup.com

9. Information Sharing

We may share personal information only as needed for legitimate business and operational purposes, including with trusted service providers that help us run our firm (such as communications platforms, scheduling tools, or case management software).

We do not share or disclose SMS opt-in information to third parties for marketing purposes.

10. Data Security

We take reasonable administrative, technical, and physical measures to help safeguard your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

13. Contact Us

If you have any questions about this Privacy Policy or our communications practices, contact:

Chaffin Law Group
Phone: 805.650.8200
Website: https://www.chaffinlawgroup.com
Email: admin@chaffinlawgroup.com